Brad was great at working on my hot water heater that he had installed about a month ago. I wish though that when it was installed I would have thought to mention that i wanted them to remove some rod that makes the water smell like rotten eggs and was probably the reason for the black water we had a couple of times. After paying around $2,500 for the water heater I had to pay $370 to have him come and take out the rod. Maybe they could mention that when they install the water heaters if the customer would like that rod removed. Otherwise I was very satisfied. Brad is very friendly and seems very knowledgably. He cleans up after is work also.
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I have been struggling with a rocking toilet for 1 year now ever since I had my bathroom remodeled. Every 3-4 months, the toilet would come loose, and I would have four different plumbing companies come out to fix the problem to no avail. Out of frustration, I conducted my own extensive research to determine the cause of the problem. After watching numerous YouTube videos on this, I called PDM. After talking with Rudy Mahalik, he concurred and what my research showed. He had one of his top technicians come out the very next day. Brad showed up on time as scheduled and was very professional. As he removed the toilet, he kept me in the loop as to his assessment of my situation. He also concurred with my research as to the best solution to rectify my rocking toilet. Brad took great care to fix my toilet and keep any mess to a minimum. After Brad left, my floors looked like he wasn't even here. SPECIAL NOTE: I had a new 1-year water heater that my research also showed should be flushed out every year. I asked Brad that while he was here, if he had time to do that job also. He made a quick call to the office, got the green light, and my water heater got flushed as part of the job as well. Everything worked out perfectly. I couldn't be happier. Brad, check off two jobs from my "To Do List".
Response from PDM Plumbing, Heating, Cooling Since 1885:
Wow, Joan, what an incredible review! We are absolutely thrilled to hear that Rudy and Brad were able to finally resolve your rocking toilet issue after a year of frustration. It's fantastic that your research aligned with Rudy's assessment and that Brad, one of our top master plumbers, was able to execute the perfect solution so professionally and efficiently. We pride ourselves on clear communication and leaving a clean workspace, so it's wonderful to know Brad excelled in those areas. We're also glad we could help with your water heater flush! It's always a win-win when we can knock out multiple items on your "To Do List." Thank you so much for trusting PDM with your plumbing needs. We truly appreciate your detailed feedback and look forward to serving you again in the future for any plumbing, heating, or cooling service!
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John was prompt, polite and explained things clearly.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you, Mary Jo, so much for your kind words! We're thrilled to hear that John provided you with excellent toilet replacement service. We'll be sure to pass your compliments along to him. We sincerely appreciate you choosing PDM!
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Response from PDM Plumbing, Heating, Cooling Since 1885:
Thanks, Marianne, for sharing your air conditioning maintenance service. Great to learn Brennon took good care of you, your safety, and comfort. Here's to a smooth summer! Thanks again for trusting PDM!
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Brennon came for my air conditioner check and found my hot water heater was leaking. He called the office and made arrangements for someone to come today to replace the water heater. I have always found Brennon to be very friendly and very professional. Great service.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you, Rita, for the excellent air conditioning maintenance and plumbing review! We're delighted that Brennon was able to not only perform your AC check but also identify the hot water heater leak and arrange for a prompt replacement. That's the kind of proactive service we strive for. We appreciate your recognition of Brennon's professionalism and friendliness. Thanks again for your trust in PDM!
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Brad was very friendly and professional. Glad he was able to come out and install my new water heater today.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Rita, you are sweet to share two reviews! Wonderful to hear Brad could get your hot water flowing quickly. Thanks for sharing and for choosing PDM!
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Diagnosis of sump pump problem was explained in easily understood terms. Replacement of existing battery sump pump and control unit was handled in an expert manner. Completion of job was done in a timely manner with no clean up necessary.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Hi Thomas, thank you so much for the wonderful plumbing service review! We're thrilled to hear that you were happy with our sup pump service, especially during the challenging cold weather. We appreciate you highlighting Chris' clear explanations, expert installation, and efficient, clean work. We strive to provide the best possible service, and your feedback means a lot to us. We're glad we could help!
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Excellent Service
Response from PDM Plumbing, Heating, Cooling Since 1885:
HI Larry, thanks for taking time to share your drain cleaning review. Happy to hear John took good care of you and got you back to normal fast. Thanks again for choosing PDM. We're here for any plumbing or heating maintenance service. Stay well...
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I made a mistake by trying to shop local. With only a water sample, they told me I needed a new water softener. I then called PDM, which is the usual company I use. Their technician arrived on time, was pleasant and checked the water softener. He said it was working now and all I needed was salt. I will never go to any other company for repairs.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Hi Jan, thanks for taking time to share your water softener service review. Glad to hear Pete took good care of you with his honest service. We appreciate your trust and look forward to our next maintenance visit!
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Response from PDM Plumbing, Heating, Cooling Since 1885:
Thanks Mark for sharing your furnace maintenance review. Glad Chris kept you comfortable and your furnace operating safely! Thanks again for trusting PDM.
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Chris explained what needed to be done to resolve my sump pump problem. Also, he cleaned and checked my furnace thoroughly and replaced my flame sensor. I am confident in the service I received from today from PDM.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you Thomas for your kind words and for choosing PDM. We're glad to hear that Chris was able to effectively address your sump pump issue and provide thorough furnace maintenance and safety inspection. Your comfort and satisfaction is our top priority, and we appreciate your trust in our services. We're here when needed.
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I have been using PDM for 10 years and have been very happy with the service I have received over the years for my furnaces and air conditioners. They come twice a year to check my units, and I have been happy with the service they provided when I needed repairs. They also were very helpful with an emergency plumbing issue I had several years ago.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Hi Rita, thank you so much for your kind words and for being a loyal PDM customer for the past 10 years. We're honored to have been a part of your home comfort journey. Your satisfaction is our top priority, and we're always here to assist you with any HVAC or plumbing needs. Thanks for giving us the opportunity to rejuvenate your two furnaces to make sure they are operating safely and efficiently for the coming winter. Stay well Rita and we look forward to continuing to serve you for many years to come.
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Response from PDM Plumbing, Heating, Cooling Since 1885:
Thanks Maxine for taking time to share your air conditioning safety inspection review. Great to hear John took good care of you. Thanks again for trusting PDM to keep you safe and comfortable!
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Brennan was polite and thorough
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you for your air conditioning maintenance review, Timothy! Good to hear Brennon took good care of you and your AC. We appreciate your business, thank you for your trust and look forward to serving you again with your plumbing, heating and cooling safety inspections and maintenance!
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Pete arrived when he said he would. Found the problem and fixed it. Very courteous.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Hi Marianne, Thank you for your kind words and 5-star toilet repair review. Pete said it was a pleasure serving you and we'll be here when needed.
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Furnace tune-up and safety inspection. Cleaned and serviced furnace. Tested all mechanical components. Cleaned all sensors. Cleaned condensation trap and all hoses. Cleaned all pressure switch hoses out. Replaced the furnace filter that the customer provided. Tested the gas valve and measured the inlet/outlet pressures. The system is clean, heating, and operating properly at this time. Last visit on 2025 plan. Customer renewed VIP maintenance plan. Performed free plumbing inspections.
Sewer and drain cleaning. Successfully augured toilet. Quoted toilet replacement to help with recurring drain problem..
Installed HVAC R32 safety system. I rewired the wireless controller and repiped the vent for the furnace and the drain pipe.
Medical center water piping leak repair. Seal the hallway off, open the ceiling, and shut the hot water heating system down to the VAV boxes. Open the drain valve to make sure the system is down, then drill a hole in the 90 that was leaking, let the system drain, clean the pipe, and cut out the bad joint. Replace copper 90 with 2.5” pro-press 90. Refill system check for leaks, all good, re-insulate pipe. Replace ceiling tiles, take plastic down, and vacuum the hallway area. 8/28/2025 Leak is on a 1.5” heating main line to the vav boxes. I ordered materials will return on Friday for the repair. Area 5-4 hallway silvercross PO -353156. Material used in notes
Cleaned and serviced condensing system. Washed system completely out. Tested all mechanical components. Checked r410 refrigerant levels. Changed customer supplied furnace filter. System is clean, cooling, and operating properly at this time. Refrigerant is in accurate efficiency range. Last visit on plan. Customer renewed maintenance plan. They will have this fall/furnace visit of 2025 and next spring/ac visit of 2026 prepaid.
ESTIMATE TO CERTIFY AND TEST WATER BACKFLOW PREVENTERS RPZ'S FOR 2025
When I arrived there was no alarm going off. There are no alarms on anything in basement but a smoke detector. I activated the smoke alarm and she said that was the noise she was hearing. Both pumps were working properly as well. I changed batteries in smoke detector and told her if it happens again she may want to call the fire department to have them check for causes that may activate alarm.
Medical center water backflow testing service.
Annual water backflow testing service.
Annual water backflow testing service.
Installed 19 gallon electric water heater in Pav A unit 315. Tested unit and everything working as should
Air conditioning tune-up and safety inspection.. The AC unit is 23 years old, but is working fine; the customer would like to keep the unit until it breaks down.
Water softener repair. Attempted to run the water softener through the recharge cycle, but it wasn’t working. Provided quotes for a new softener and customer customer-supplied softener. The customer will think about it and call back.