Brad was great at working on my hot water heater that he had installed about a month ago. I wish though that when it was installed I would have thought to mention that i wanted them to remove some rod that makes the water smell like rotten eggs and was probably the reason for the black water we had a couple of times. After paying around $2,500 for the water heater I had to pay $370 to have him come and take out the rod. Maybe they could mention that when they install the water heaters if the customer would like that rod removed. Otherwise I was very satisfied. Brad is very friendly and seems very knowledgably. He cleans up after is work also.
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I have been struggling with a rocking toilet for 1 year now ever since I had my bathroom remodeled. Every 3-4 months, the toilet would come loose, and I would have four different plumbing companies come out to fix the problem to no avail. Out of frustration, I conducted my own extensive research to determine the cause of the problem. After watching numerous YouTube videos on this, I called PDM. After talking with Rudy Mahalik, he concurred and what my research showed. He had one of his top technicians come out the very next day. Brad showed up on time as scheduled and was very professional. As he removed the toilet, he kept me in the loop as to his assessment of my situation. He also concurred with my research as to the best solution to rectify my rocking toilet. Brad took great care to fix my toilet and keep any mess to a minimum. After Brad left, my floors looked like he wasn't even here. SPECIAL NOTE: I had a new 1-year water heater that my research also showed should be flushed out every year. I asked Brad that while he was here, if he had time to do that job also. He made a quick call to the office, got the green light, and my water heater got flushed as part of the job as well. Everything worked out perfectly. I couldn't be happier. Brad, check off two jobs from my "To Do List".
Response from PDM Plumbing, Heating, Cooling Since 1885:
Wow, Joan, what an incredible review! We are absolutely thrilled to hear that Rudy and Brad were able to finally resolve your rocking toilet issue after a year of frustration. It's fantastic that your research aligned with Rudy's assessment and that Brad, one of our top master plumbers, was able to execute the perfect solution so professionally and efficiently. We pride ourselves on clear communication and leaving a clean workspace, so it's wonderful to know Brad excelled in those areas. We're also glad we could help with your water heater flush! It's always a win-win when we can knock out multiple items on your "To Do List." Thank you so much for trusting PDM with your plumbing needs. We truly appreciate your detailed feedback and look forward to serving you again in the future for any plumbing, heating, or cooling service!
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John was prompt, polite and explained things clearly.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you, Mary Jo, so much for your kind words! We're thrilled to hear that John provided you with excellent toilet replacement service. We'll be sure to pass your compliments along to him. We sincerely appreciate you choosing PDM!
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Response from PDM Plumbing, Heating, Cooling Since 1885:
Thanks, Marianne, for sharing your air conditioning maintenance service. Great to learn Brennon took good care of you, your safety, and comfort. Here's to a smooth summer! Thanks again for trusting PDM!
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Brennon came for my air conditioner check and found my hot water heater was leaking. He called the office and made arrangements for someone to come today to replace the water heater. I have always found Brennon to be very friendly and very professional. Great service.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you, Rita, for the excellent air conditioning maintenance and plumbing review! We're delighted that Brennon was able to not only perform your AC check but also identify the hot water heater leak and arrange for a prompt replacement. That's the kind of proactive service we strive for. We appreciate your recognition of Brennon's professionalism and friendliness. Thanks again for your trust in PDM!
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Brad was very friendly and professional. Glad he was able to come out and install my new water heater today.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Rita, you are sweet to share two reviews! Wonderful to hear Brad could get your hot water flowing quickly. Thanks for sharing and for choosing PDM!
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Diagnosis of sump pump problem was explained in easily understood terms. Replacement of existing battery sump pump and control unit was handled in an expert manner. Completion of job was done in a timely manner with no clean up necessary.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Hi Thomas, thank you so much for the wonderful plumbing service review! We're thrilled to hear that you were happy with our sup pump service, especially during the challenging cold weather. We appreciate you highlighting Chris' clear explanations, expert installation, and efficient, clean work. We strive to provide the best possible service, and your feedback means a lot to us. We're glad we could help!
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Excellent Service
Response from PDM Plumbing, Heating, Cooling Since 1885:
HI Larry, thanks for taking time to share your drain cleaning review. Happy to hear John took good care of you and got you back to normal fast. Thanks again for choosing PDM. We're here for any plumbing or heating maintenance service. Stay well...
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I made a mistake by trying to shop local. With only a water sample, they told me I needed a new water softener. I then called PDM, which is the usual company I use. Their technician arrived on time, was pleasant and checked the water softener. He said it was working now and all I needed was salt. I will never go to any other company for repairs.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Hi Jan, thanks for taking time to share your water softener service review. Glad to hear Pete took good care of you with his honest service. We appreciate your trust and look forward to our next maintenance visit!
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Response from PDM Plumbing, Heating, Cooling Since 1885:
Thanks Mark for sharing your furnace maintenance review. Glad Chris kept you comfortable and your furnace operating safely! Thanks again for trusting PDM.
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Chris explained what needed to be done to resolve my sump pump problem. Also, he cleaned and checked my furnace thoroughly and replaced my flame sensor. I am confident in the service I received from today from PDM.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you Thomas for your kind words and for choosing PDM. We're glad to hear that Chris was able to effectively address your sump pump issue and provide thorough furnace maintenance and safety inspection. Your comfort and satisfaction is our top priority, and we appreciate your trust in our services. We're here when needed.
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I have been using PDM for 10 years and have been very happy with the service I have received over the years for my furnaces and air conditioners. They come twice a year to check my units, and I have been happy with the service they provided when I needed repairs. They also were very helpful with an emergency plumbing issue I had several years ago.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Hi Rita, thank you so much for your kind words and for being a loyal PDM customer for the past 10 years. We're honored to have been a part of your home comfort journey. Your satisfaction is our top priority, and we're always here to assist you with any HVAC or plumbing needs. Thanks for giving us the opportunity to rejuvenate your two furnaces to make sure they are operating safely and efficiently for the coming winter. Stay well Rita and we look forward to continuing to serve you for many years to come.
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Response from PDM Plumbing, Heating, Cooling Since 1885:
Thanks Maxine for taking time to share your air conditioning safety inspection review. Great to hear John took good care of you. Thanks again for trusting PDM to keep you safe and comfortable!
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Brennan was polite and thorough
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you for your air conditioning maintenance review, Timothy! Good to hear Brennon took good care of you and your AC. We appreciate your business, thank you for your trust and look forward to serving you again with your plumbing, heating and cooling safety inspections and maintenance!
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Pete arrived when he said he would. Found the problem and fixed it. Very courteous.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Hi Marianne, Thank you for your kind words and 5-star toilet repair review. Pete said it was a pleasure serving you and we'll be here when needed.
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Sewer and drain cleaning. Attempted to unclog the toilet with a closet auger, but it got stuck. Pulled the toilet to find it punched through the horn on the wax ring, which was probably obstructing the flow. Reset the toilet with a wax ring without a horn to resolve the issue.
Replace new energy-efficient air conditioning, furnace, and humidifier. Tested for safe operation. The customer purchased a maintenance agreement and has both visits remaining for Fall 2025 and Spring 2026.
Water heater leaking in Pav A, Suite 210, and is leaking down into the first floor.. Water is turned off along with power to heater and return pump and leak has currently stopped. Heater needs to be replaced. It is a Bradford white 480v 30 gallon electric heater. There is a second heater in same unit that is currently working but customer should consider replacing it as well. This is a Bradford white 480v 19 gallon electric heater heater. Both heaters need ceiling grid and lights taken down from ceiling to gain access to replace heaters.
Medical sewer and drain cleaning. Shut sinks done on the 4th and 5th, and 6th floors total of 6. Go to the men’s Doctors' locker room, find the waste line, and run hot water in the sink above to verify this is the waste line. The cast iron (CI) line is 2” and gets hot. It is the line. Remove the CI nohub wye combo, hold on to the rod, and put it into the grey tray to stop the room from getting messed up with black waste junk. Clean the area, reinstall the CI combo, and run a water check for leaks. The sewer line is flowing safely now.
Toilet leaking at base in 2nd floor hall bath. Pulled and rest toilet with 2 wax rings. When bathroom was remodeled in past only one ring was set and potentially needed 2 because of gap between floor and flange. Also pulled master bath shower handle and readjusted to proper location where it did not hit other handles on 3 function shower valve. Did clean and check on 10 yr old condenser. All pressure help wher it should be. Pulled fan and cleaned out condenser bottom of leaves and debris, hosed down insides and out of condenser of debris and pulled cover and cleaned location of capacitor and contact. Everything working as should.
Medical office plumbing repair. Locate and repair piping leaks.
Commercial plumbing repair. Found a leak in the cast iron drain going through the floor, it was split and leaking. I opened the wall for repair to be made, removed the old CI pipe, and replaced it with a new one. After the repair, water was run and checked for leaks all is good. Seal the hole around the pipe going through the floor, and wall repair is to be done by others.
HVAC repair. Old system with a faulty furnace blower motor. Replace the blower motor. No warranty on repair. Sent estimates on new energy-efficient HVAC equipment.
Install master bathroom customer supplied 8” spread lav faucet with new angle stops, supply lines and drain. Install new customer supplied powder room 8” lav faucet on pedestal sink included new angle stops, supply lines and drain. Install new customer-supplied laundry tub/ kitchen faucet in laundry room, including new angle stops, supply lines, and trap, including a flanged tail piece for connection to basket strainer. Install new flanged tail piece and dishwasher wye under kitchen sink. Install a new Kohler flush handle with the included brass finish in the master bath. Disconnect the old water softener in the basement and dispose of it. It is currently full of salt and weighs hundreds of pounds. Disconnect the small on-demand water heater in the basement that was just soft water, and reconnect the piping prior to the heater to the sink and cap off the inlet and outlet of the heater. Cap off electrical lines with caps and tape off and shut off the breaker.
Air conditioning tune-up and safety inspection. Clean out the unit with Nitrogen, test and tune the AC system. AC is running safely now.
Water heater repair. Pulled anode rods from the water heater. I drained the heater, then added 1 cup of bleach while the system filled, then flushed the system till the smell of bleach was gone. Turned the breaker back on for the electric heater and tested for leaks. All is working properly
Successfully rodded sink line in 6th floor clean utility room.
Three electric water heaters in unit. One is leaking. I do not have access to read label on this heater because it is pushed in corner with no access to read label but the one next to it I can read label for volts and it reads 480. All heaters breakers in this suite are in 480 breaker box so I’m assuming it’s 480 as well without being able to read sticker. I took a pic of a heater in different suite that read 208 volts and that’s not the heater leaking. Heater needs to be replaced and appointment scheduled with silver cross. The pic in file of heater sticker with 480 on it is the assumed heater to purchase. This is a 2 man job. 2 men needed to put in
Water heater repair. Replaced the dielectric union on the cold side under warranty. Provided a quote to replace the ejector pump.
Medical water heater repair. Install the drain valve and check valve on water heater return lines in suites 440 and 450, pump in sanitizer in hot water and cold water systems in both suites, let sit in the system for 5 hrs, and flush hot and cold systems in both suites. Hospital staff removed mixing valves that were plugged up.